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→About the CRM functionality from Microsoft
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| RPA || [[Robotic Process Automation]] || Automate usage of legacy applications. Set it up with [[Power Platform]], part of [[Power Automate]].
| RPA || [[Robotic Process Automation]] || Automate usage of legacy applications. Set it up with [[Power Platform]], part of [[Power Automate]].
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| PPAF || [[Power Platform Adoption Framework]] || Also abbreviated "PowerPlatformAF". A community-driven framework for adopting, managing, governing, and using Power Platform to develop solutions at scale.
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| PSA || Project Service Automation || One part of [[Microsoft Dynamics 365]]
| PSA || Project Service Automation || One part of [[Microsoft Dynamics 365]]
| URS|| [[Universal Resource Scheduling]] || Scheduling for any entity in Dynamics 365 Sales, Field Service, Customer Service, and Project Service Automation, including custom entities
| URS|| [[Universal Resource Scheduling]] || Scheduling for any entity in Dynamics 365 Sales, Field Service, Customer Service, and Project Service Automation, including custom entities
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| [[xRM]]|| eXtended Relationship Management or <i>any</i> Relationship Management || Where it has started. 😉 From xRM to CDS to Dataverse.
| [[xRM]]|| eXtended Relationship Management or <i>any</i> Relationship Management || Where it all started. 😉 From xRM to CDS to Dataverse.
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== About the CRM functionality from Microsoft ==
== About the CRM functionality from Microsoft ==
First there were [[Microsoft Dynamics CRM]]. Then came [[Microsoft Dynamics 365]] Customer Engagement (CE). Then came Power Apps and the former Microsoft Dynamics CRM/365 became customer engagement (model-driven) apps, built on Power Platform. These apps are also referred to as first-party model apps. Examples are [[Dynamics 365 Sales]] and [[Dynamics 365 Customer Service]]. The on-premise version still goes under the name Dynamics 365 CE.
First there was [[Microsoft Dynamics CRM]]. Then came [[Microsoft Dynamics 365]] Customer Engagement (CE). Then came Power Apps and the former Microsoft Dynamics CRM/365 became customer engagement (model-driven) apps, built on Power Platform. These apps are also referred to as first-party model apps. Examples are [[Dynamics 365 Sales]] and [[Dynamics 365 Customer Service]]. The on-premises version still goes under the name Dynamics 365 CE.
[[Category:Admin]]
[[Category:Admin]]
[[Category:Maker]]
[[Category:Maker]]
[[Category:Developer]]
[[Category:Developer]]