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Line 1: − + + + − + − + + + + + + + + + − Microsoft 1.2, released in December 2003 + − Microsoft Dynamics CRM 3.0, released in December 2005+ − + − Microsoft Dynamics CRM 4.0 (a.k.a. Titan), released in December 2007+ − − Microsoft Dynamics CRM 2011, released in Beta in December 2010, Release Candidate in December 2010 and finally released in February 2011 − − Microsoft Dynamics CRM 2013, released in Closed Beta in July 2013, Online went live in October 2013, On-Premises released in November 2013 − − Microsoft Dynamics CRM 2015, released in September 2014 − − Microsoft Dynamics CRM 2016, officially released in November 2015. Versions 8.0, 8.1, 8.2. With 8.2 the name changed into Dynamics 365 − − Microsoft Dynamics 365 Customer Engagement - the On-Premise version which still exists − − The online version has evolved into a number of apps built on the Power Platform, e.g. Dynamics Sales, Dynamics Customer Service etc. − + + − * [https://en.wikipedia.org/wiki/Microsoft_Dynamics_CRM Microsoft Dynamics CRM] on Wikipedia+ − * [https://itaintboring.com/downloads/training/MigrationtotheCloud.pdf Migration to the cloud] by Alex Shlega+
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Microsoft Dynamics CRM is software from Microsoft supporting Customer Relationship Management processes out-of-the-box. Existing version for On-Premises is called Microsoft Dynamics 365 for Customer Engagement and the online version has evolved into a number of apps built on the Power Platform.
Microsoft Dynamics CRM is software from Microsoft supporting Customer Relationship Management processes out-of-the-box. Existing version for On-Premises is called Microsoft Dynamics 365 for Customer Engagement and the online version has evolved into a number of apps built on the Power Platform.
Already in the early versions Microsoft Dynamics CRM could be extended to support any relationship and [[xRM]] became a concept among the people implementing solutions build on this platform. Over the years there have been several versions of this software. It started as On-Premise software, an online version was introduced and the On-Premise version and online version continued to evolve separately.
Already in the early versions Microsoft Dynamics CRM could be extended to support any relationship and [[xRM]] became a concept among the people implementing solutions build on this platform. Over the years there have been several versions of this software. It started as On-Premise software, in January 17, 2011 an online version was introduced <ref>[https://www.zdnet.com/article/microsoft-makes-crm-online-2011-available-worldwide/ Article by Mary Jo Foley describing that Microsoft is launching Microsoft Dynamics online on January 17, 2011]</ref> and the On-Premise version and online version continued to evolve separately.
Also see [[Microsoft Dynamics 365]].
== History ==
== History ==
Microsoft made an acquisition in 2001, iCommunicate, a CRM company with 10 employees. In 2003 Microsoft CRM 1.0 was released.
Microsoft made an acquisition in 2001, iCommunicate, a CRM company with 10 employees. In 2003 Microsoft CRM 1.0 was released.
== Versions ==
=== Versions ===
Microsoft 1.0, released in January 2003
* Microsoft 1.0, the official product name was Microsoft Business Solutions Customer Relationship Management 1.0 <ref>[https://cloudblogs.microsoft.com/dynamics365/no-audience/2006/08/28/crm-code-names-a-brief-history/ CRM Code Names – A Brief History]</ref> released in January 2003
* Microsoft 1.2, codename Danube Phase I, released in December 2003
* Microsoft Dynamics CRM 3.0, codename Danube Phase II <ref>[https://cloudblogs.microsoft.com/dynamics365/no-audience/2006/08/28/crm-code-names-a-brief-history/ CRM Code Names – A Brief History]</ref>, released in December 2005
* Microsoft Dynamics CRM 4.0, (a.k.a Titan with earlier codename Kilimanjaro and candidate codenames Hamilton and Madison), released in December 2007
* Microsoft Dynamics CRM 2011, codename CRM 5, released in Beta in December 2010, Release Candidate in December 2010 and finally released in February 2011
* Microsoft Dynamics CRM 2013, released in Closed Beta in July 2013, Online went live in October 2013, On-Premises released in November 2013
* Microsoft Dynamics CRM 2015, released in September 2014
* Microsoft Dynamics CRM 2016, officially released in November 2015. Versions 8.0, 8.1, 8.2. With 8.2 the name changed into Dynamics 365
* Microsoft Dynamics 365 Customer Engagement - the On-Premise version which still exists
The online version has evolved into a number of apps built on the Power Platform, e.g. Dynamics Sales, Dynamics Customer Service etc.
== Community Resources ==
* [https://jukkaniiranen.com/2013/09/history-of-microsoft-crm/ History of Microsoft’s CRM software] by Jukka Niiranen
* [https://itaintboring.com/downloads/training/MigrationtotheCloud.pdf Migration to the cloud] by Alex Shlega
== External Links ==
== Other Resources ==
* [https://en.wikipedia.org/wiki/Microsoft_Dynamics_CRM Microsoft Dynamics CRM] on Wikipesja
== References ==
<references />