Dynamics 365 Customer Service - Revision history

CarinaMClaesson at 09:38, 6 December 2021

2021-12-06T09:38:11Z

CarinaMClaesson at 09:36, 6 December 2021

2021-12-06T09:36:15Z

CarinaMClaesson at 09:28, 6 December 2021

2021-12-06T09:28:18Z

CarinaMClaesson at 09:28, 6 December 2021

2021-12-06T09:28:05Z

CarinaMClaesson at 09:27, 6 December 2021

2021-12-06T09:27:24Z

CarinaMClaesson at 09:22, 6 December 2021

2021-12-06T09:22:07Z

CarinaMClaesson at 09:21, 6 December 2021

2021-12-06T09:21:53Z

CarinaMClaesson: Created page with "== Microsoft Resources =="

2021-01-25T21:10:56Z

Created page with "== Microsoft Resources =="

New page

== Microsoft Resources ==

@@ Line 8: / Line 8: @@
 |ytchannel = [https://www.youtube.com/channel/UCJGCg4rB3QSs8y_1FquelBQ Microsoft Dynamics 365]
 |twitter = [https://twitter.com/MSFTDynamics365 @MSFTDynamics365]
-|msdocs = [https://docs.microsoft.com/en-us/dynamics365/customer-service/?WT.mc_id=DX-MVP-5003780 Dynamics 365 Customer Service Startpage]
+|msdocs = [https://docs.microsoft.com/en-us/dynamics365/customer-service/help-hub/?WT.mc_id=DX-MVP-5003780 Dynamics 365 Customer Service Startpage]
 |mslearn = [https://docs.microsoft.com/en-us/learn/browse/?expanded=dynamics-365&products=dynamics-customer-service Dynamics 365 Customer Service in MS Learn]
 |forum = [https://community.dynamics.com/ Dynamics 365 Community]

@@ Line 9: / Line 9: @@
 |twitter = [https://twitter.com/MSFTDynamics365 @MSFTDynamics365]
 |msdocs = [https://docs.microsoft.com/en-us/dynamics365/customer-service/?WT.mc_id=DX-MVP-5003780 Dynamics 365 Customer Service Startpage]
-|mslearn = [https://docs.microsoft.com/en-us/learn/browse/?expanded=dynamics-365&products=dynamics-customer-service Dynamics 365 Sales in MS Learn]
+|mslearn = [https://docs.microsoft.com/en-us/learn/browse/?expanded=dynamics-365&products=dynamics-customer-service Dynamics 365 Customer Service in MS Learn]
 |forum = [https://community.dynamics.com/ Dynamics 365 Community]
 |ideas = [https://experience.dynamics.com/ideas/ Dynamics 365 ideas]

@@ Line 16: / Line 16: @@
 Choose between [https://docs.microsoft.com/en-us/dynamics365/customer-service/overview different apps] depending on your needs.
-The Customer Service functionality is typically used to track customer issues through cases, keep track of all interactions related to a case, share information in the knowledge base, create queues and route cases to the right channels, create and track service levels through service-level agreements (SLAs), define service terms through entitlements, manage performance and productivity through reports and dashboards, create and schedule services and manage conversations across channels.
+The Customer Service functionality is typically used to track customer issues through cases, keep track of all interactions related to a case, share information in the knowledge base, create queues and route cases to the right channels, create and track service levels through service-level agreements (SLAs), define service terms through entitlements, manage performance and productivity through reports and dashboards, create and schedule services and manage conversations across channels. Dynamics 365 Customer Service runs on Microsoft Dataverse and uses [[Power Apps]] model-driven app design. You can create your own model-driven apps, either from scratch with your own custom tables or based on tables which comes with Dynamics 365 Customer Service.
 == History ==

@@ Line 16: / Line 16: @@
 Choose between [https://docs.microsoft.com/en-us/dynamics365/customer-service/overview different apps] depending on your needs.
-The Customer Service functionality is typically used to track customer issues through cases, keep track of all interactions related to a case, sharing information in the knowledge base, create queues and route cases to the right channels, creating and tracking service levels through service-level agreements (SLAs), defining service terms through entitlements, manage performance and productivity through reports and dashboards, create and schedule services and manage conversations across channels.
+The Customer Service functionality is typically used to track customer issues through cases, keep track of all interactions related to a case, share information in the knowledge base, create queues and route cases to the right channels, create and track service levels through service-level agreements (SLAs), define service terms through entitlements, manage performance and productivity through reports and dashboards, create and schedule services and manage conversations across channels.
-Dynamics 365 Customer Service runs on Microsoft Dataverse and uses [[Power Apps]] model-driven app design. You can create your own model-driven apps, either from scratch with your own custom tables or based on tables which comes with Dynamics 365 Sales.
+Dynamics 365 Customer Service runs on Microsoft Dataverse and uses [[Power Apps]] model-driven app design. You can create your own model-driven apps, either from scratch with your own custom tables or based on tables which comes with Dynamics 365 Customer Service.
 == History ==

@@ Line 13: / Line 13: @@
 |ideas = [https://experience.dynamics.com/ideas/ Dynamics 365 ideas]
 }}
 == Microsoft Resources ==
 * [https://docs.microsoft.com/en-us/dynamics365/customer-service/?WT.mc_id=DX-MVP-5003780 Dynamics 365 Customer Service Startpage]

← Older revision		Revision as of 09:22, 6 December 2021
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	== Microsoft Resources ==		== Microsoft Resources ==
		+	* [https://docs.microsoft.com/en-us/dynamics365/customer-service/?WT.mc_id=DX-MVP-5003780 Dynamics 365 Customer Service Startpage]

← Older revision		Revision as of 09:21, 6 December 2021
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		+	{{Infobox main features
		+	\|title = Dynamics 365 Customer Service
		+	\|image = CustomerService_scalable.svg
		+	\|usecases = Customer Service related functionality
		+	\|publicpreview =
		+	\|generalavailability =
		+	\|officialblog = [https://cloudblogs.microsoft.com/dynamics365/ Dynamics 365 Blog]
		+	\|ytchannel = [https://www.youtube.com/channel/UCJGCg4rB3QSs8y_1FquelBQ Microsoft Dynamics 365]
		+	\|twitter = [https://twitter.com/MSFTDynamics365 @MSFTDynamics365]
		+	\|msdocs = [https://docs.microsoft.com/en-us/dynamics365/customer-service/?WT.mc_id=DX-MVP-5003780 Dynamics 365 Customer Service Startpage]
		+	\|mslearn = [https://docs.microsoft.com/en-us/learn/browse/?expanded=dynamics-365&products=dynamics-customer-service Dynamics 365 Sales in MS Learn]
		+	\|forum = [https://community.dynamics.com/ Dynamics 365 Community]
		+	\|ideas = [https://experience.dynamics.com/ideas/ Dynamics 365 ideas]
		+	}}
		+
	== Microsoft Resources ==		== Microsoft Resources ==