Difference between revisions of "Dynamics 365 Customer Service"
Jump to navigation
Jump to search
| (3 intermediate revisions by the same user not shown) | |||
| Line 8: | Line 8: | ||
|ytchannel = [https://www.youtube.com/channel/UCJGCg4rB3QSs8y_1FquelBQ Microsoft Dynamics 365] | |ytchannel = [https://www.youtube.com/channel/UCJGCg4rB3QSs8y_1FquelBQ Microsoft Dynamics 365] | ||
|twitter = [https://twitter.com/MSFTDynamics365 @MSFTDynamics365] | |twitter = [https://twitter.com/MSFTDynamics365 @MSFTDynamics365] | ||
| − | |msdocs = [https://docs.microsoft.com/en-us/dynamics365/customer-service/?WT.mc_id=DX-MVP-5003780 Dynamics 365 Customer Service Startpage] | + | |msdocs = [https://docs.microsoft.com/en-us/dynamics365/customer-service/help-hub/?WT.mc_id=DX-MVP-5003780 Dynamics 365 Customer Service Startpage] |
| − | |mslearn = [https://docs.microsoft.com/en-us/learn/browse/?expanded=dynamics-365&products=dynamics-customer-service Dynamics 365 | + | |mslearn = [https://docs.microsoft.com/en-us/learn/browse/?expanded=dynamics-365&products=dynamics-customer-service Dynamics 365 Customer Service in MS Learn] |
|forum = [https://community.dynamics.com/ Dynamics 365 Community] | |forum = [https://community.dynamics.com/ Dynamics 365 Community] | ||
|ideas = [https://experience.dynamics.com/ideas/ Dynamics 365 ideas] | |ideas = [https://experience.dynamics.com/ideas/ Dynamics 365 ideas] | ||
| Line 16: | Line 16: | ||
Choose between [https://docs.microsoft.com/en-us/dynamics365/customer-service/overview different apps] depending on your needs. | Choose between [https://docs.microsoft.com/en-us/dynamics365/customer-service/overview different apps] depending on your needs. | ||
| − | The Customer Service functionality is typically used to track customer issues through cases, keep track of all interactions related to a case, | + | The Customer Service functionality is typically used to track customer issues through cases, keep track of all interactions related to a case, share information in the knowledge base, create queues and route cases to the right channels, create and track service levels through service-level agreements (SLAs), define service terms through entitlements, manage performance and productivity through reports and dashboards, create and schedule services and manage conversations across channels. Dynamics 365 Customer Service runs on Microsoft Dataverse and uses [[Power Apps]] model-driven app design. You can create your own model-driven apps, either from scratch with your own custom tables or based on tables which comes with Dynamics 365 Customer Service. |
| − | |||
| − | Dynamics 365 Customer Service runs on Microsoft Dataverse and uses [[Power Apps]] model-driven app design. You can create your own model-driven apps, either from scratch with your own custom tables or based on tables which comes with Dynamics 365 | ||
== History == | == History == | ||
Latest revision as of 09:38, 6 December 2021
Dynamics 365 Customer Service
| Use Cases | Customer Service related functionality |
|---|---|
| Public preview | |
| General availability | |
| Official blog | Dynamics 365 Blog |
| YouTube channel | Microsoft Dynamics 365 |
| @MSFTDynamics365 | |
| MS Docs | Dynamics 365 Customer Service Startpage |
| MS Learn | Dynamics 365 Customer Service in MS Learn |
| Forum | Dynamics 365 Community |
| Ideas | Dynamics 365 ideas |
Choose between different apps depending on your needs.
The Customer Service functionality is typically used to track customer issues through cases, keep track of all interactions related to a case, share information in the knowledge base, create queues and route cases to the right channels, create and track service levels through service-level agreements (SLAs), define service terms through entitlements, manage performance and productivity through reports and dashboards, create and schedule services and manage conversations across channels. Dynamics 365 Customer Service runs on Microsoft Dataverse and uses Power Apps model-driven app design. You can create your own model-driven apps, either from scratch with your own custom tables or based on tables which comes with Dynamics 365 Customer Service.
History
See the history of Microsoft Dynamics CRM.