Dynamics 365 Customer Service
| Use Cases | Customer Service related functionality |
|---|---|
| Public preview | |
| General availability | |
| Official blog | Dynamics 365 Blog |
| YouTube channel | Microsoft Dynamics 365 |
| @MSFTDynamics365 | |
| MS Docs | Dynamics 365 Customer Service Startpage |
| MS Learn | Dynamics 365 Sales in MS Learn |
| Forum | Dynamics 365 Community |
| Ideas | Dynamics 365 ideas |
Choose between different apps depending on your needs.
The Customer Service functionality is typically used to track customer issues through cases, keep track of all interactions related to a case, sharing information in the knowledge base, create queues and route cases to the right channels, creating and tracking service levels through service-level agreements (SLAs), defining service terms through entitlements, manage performance and productivity through reports and dashboards, create and schedule services and manage conversations across channels.
Dynamics 365 Customer Service runs on Microsoft Dataverse and uses Power Apps model-driven app design. You can create your own model-driven apps, either from scratch with your own custom tables or based on tables which comes with Dynamics 365 Sales.
History
See the history of Microsoft Dynamics CRM.