Dynamics 365 Customer Service

Dynamics 365 Customer Service
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Use Cases Customer Service related functionality
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Choose between different apps depending on your needs.

The Customer Service functionality is typically used to track customer issues through cases, keep track of all interactions related to a case, share information in the knowledge base, create queues and route cases to the right channels, create and track service levels through service-level agreements (SLAs), define service terms through entitlements, manage performance and productivity through reports and dashboards, create and schedule services and manage conversations across channels. Dynamics 365 Customer Service runs on Microsoft Dataverse and uses Power Apps model-driven app design. You can create your own model-driven apps, either from scratch with your own custom tables or based on tables which comes with Dynamics 365 Customer Service.


See the history of Microsoft Dynamics CRM.

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