Dynamics 365 Customer Service

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Dynamics 365 Customer Service
CustomerService scalable.svg
Use Cases Customer Service related functionality
Public preview
General availability
Official blog Dynamics 365 Blog
YouTube channel Microsoft Dynamics 365
Twitter @MSFTDynamics365
MS Docs Dynamics 365 Customer Service Startpage
MS Learn Dynamics 365 Sales in MS Learn
Forum Dynamics 365 Community
Ideas Dynamics 365 ideas

Choose between different apps depending on your needs.

The Customer Service functionality is typically used to track customer issues through cases, keep track of all interactions related to a case, sharing information in the knowledge base, create queues and route cases to the right channels, creating and tracking service levels through service-level agreements (SLAs), defining service terms through entitlements, manage performance and productivity through reports and dashboards, create and schedule services and manage conversations across channels.

Dynamics 365 Customer Service runs on Microsoft Dataverse and uses Power Apps model-driven app design. You can create your own model-driven apps, either from scratch with your own custom tables or based on tables which comes with Dynamics 365 Sales.

History

See the history of Microsoft Dynamics CRM.

Microsoft Resources