Microsoft Dynamics CRM

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Microsoft Dynamics CRM is software from Microsoft supporting Customer Relationship Management processes out-of-the-box. Existing version for On-Premises is called Microsoft Dynamics 365 for Customer Engagement and the online version has evolved into a number of apps built on the Power Platform.

Already in the early versions Microsoft Dynamics CRM could be extended to support any relationship and xRM became a concept among the people implementing solutions build on this platform. Over the years there have been several versions of this software. It started as On-Premise software, in January 17, 2011 an online version was introduced [1] and the On-Premise version and online version continued to evolve separately.

Also see Microsoft Dynamics 365.


Microsoft made an acquisition in 2001, iCommunicate, a CRM company with 10 employees. In 2003 Microsoft CRM 1.0 was released.


  • Microsoft 1.0, the official product name was Microsoft Business Solutions Customer Relationship Management 1.0 [2] released in January 2003
  • Microsoft 1.2, codename Danube Phase I, released in December 2003
  • Microsoft Dynamics CRM 3.0, codename Danube Phase II [3], released in December 2005
  • Microsoft Dynamics CRM 4.0, (a.k.a Titan with earlier codename Kilimanjaro and candidate codenames Hamilton and Madison), released in December 2007
  • Microsoft Dynamics CRM 2011, codename CRM 5, released in Beta in December 2010, Release Candidate in December 2010 and finally released in February 2011
  • Microsoft Dynamics CRM 2013, released in Closed Beta in July 2013, Online went live in October 2013, On-Premises released in November 2013
  • Microsoft Dynamics CRM 2015, released in September 2014
  • Microsoft Dynamics CRM 2016, officially released in November 2015. Versions 8.0, 8.1, 8.2. With 8.2 the name changed into Dynamics 365
  • Microsoft Dynamics 365 Customer Engagement - the On-Premise version which still exists

The online version has evolved into a number of apps built on the Power Platform, e.g. Dynamics Sales, Dynamics Customer Service etc.

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