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Microsoft Dynamics CRM was software from Microsoft. It has evolved into a number of Model-Driven apps built on the Power Platform run as a cloud service. An On-Premises version still exists and is referred to as Microsoft Dynamics 365 Customer Engagement.
+Microsoft Dynamics CRM was software from Microsoft supporting Customer Relationship Management processes out-of-the-box. It could be extended to support any relationship and [[xRM]] became a concept among the people implementing solutions build on this platform. Over the years there have been several versions of this software. It started as On-Premise software, an online version was introduced and the On-Premise version and online version continued to evolve separately. Today the On-Premise version is called Microsoft Dynamics 365 Customer Engagement (CE) and the online version has evolved into a number of Model-Driven apps built on the Power Platform run as a cloud service. An On-Premises version still exists and is referred to as Microsoft Dynamics 365 Customer Engagement.
== History ==
== History ==
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Microsoft Dynamics 365 Customer Engagement
Microsoft Dynamics 365 Customer Engagement
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+== External Links ==
+Microsoft Dynamics CRM on Wikipedia - https://en.wikipedia.org/wiki/Microsoft_Dynamics_CRM
+E-book by MVP Alex Shlega, Migration to the cloud - https://itaintboring.com/downloads/training/MigrationtotheCloud.pdf