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Already in the early versions Microsoft Dynamics CRM could be extended to support any relationship and [[xRM]] became a concept among the people implementing solutions build on this platform. Over the years there have been several versions of this software. It started as On-Premise software, in January 17, 2011 an online version was introduced <ref>[https://www.zdnet.com/article/microsoft-makes-crm-online-2011-available-worldwide/ Article by Mary Jo Foley describing that Microsoft is launching Microsoft Dynamics online on January 17, 2011]</ref> and the On-Premise version and online version continued to evolve separately.  

Already in the early versions Microsoft Dynamics CRM could be extended to support any relationship and [[xRM]] became a concept among the people implementing solutions build on this platform. Over the years there have been several versions of this software. It started as On-Premise software, in January 17, 2011 an online version was introduced <ref>[https://www.zdnet.com/article/microsoft-makes-crm-online-2011-available-worldwide/ Article by Mary Jo Foley describing that Microsoft is launching Microsoft Dynamics online on January 17, 2011]</ref> and the On-Premise version and online version continued to evolve separately.  

== History ==

== History ==

Microsoft made an acquisition in 2001, iCommunicate, a CRM company with 10 employees. In 2003 Microsoft CRM 1.0 was released.  

Microsoft made an acquisition in 2001, iCommunicate, a CRM company with 10 employees. In 2003 Microsoft CRM 1.0 was released.  

== Versions ==

=== Versions ===

* Microsoft 1.0, the official product name was Microsoft Business Solutions Customer Relationship Management 1.0 <ref>[https://cloudblogs.microsoft.com/dynamics365/no-audience/2006/08/28/crm-code-names-a-brief-history/ CRM Code Names – A Brief History]</ref> released in January 2003

* Microsoft 1.0, the official product name was Microsoft Business Solutions Customer Relationship Management 1.0 <ref>[https://cloudblogs.microsoft.com/dynamics365/no-audience/2006/08/28/crm-code-names-a-brief-history/ CRM Code Names – A Brief History]</ref> released in January 2003

* Microsoft 1.2, released in December 2003  

* Microsoft 1.2, codename Danube Phase I, released in December 2003  

* Microsoft Dynamics CRM 3.0, codename Danube Phase II <ref>[https://cloudblogs.microsoft.com/dynamics365/no-audience/2006/08/28/crm-code-names-a-brief-history/ CRM Code Names – A Brief History]</ref>, released in December 2005

* Microsoft Dynamics CRM 3.0, codename Danube Phase II <ref>[https://cloudblogs.microsoft.com/dynamics365/no-audience/2006/08/28/crm-code-names-a-brief-history/ CRM Code Names – A Brief History]</ref>, released in December 2005

* Microsoft Dynamics CRM 4.0, codename Titan, released in December 2007

* Microsoft Dynamics CRM 4.0, (a.k.a Titan with earlier codename Kilimanjaro and candidate codenames Hamilton and Madison), released in December 2007

* Microsoft Dynamics CRM 2011, codename CRM 5, released in Beta in December 2010, Release Candidate in December 2010 and finally released in February 2011

* Microsoft Dynamics CRM 2011, codename CRM 5, released in Beta in December 2010, Release Candidate in December 2010 and finally released in February 2011

* Microsoft Dynamics CRM 2013, released in Closed Beta in July 2013, Online went live in October 2013, On-Premises released in November 2013

* Microsoft Dynamics CRM 2013, released in Closed Beta in July 2013, Online went live in October 2013, On-Premises released in November 2013

The online version has evolved into a number of apps built on the Power Platform, e.g. Dynamics Sales, Dynamics Customer Service etc.

The online version has evolved into a number of apps built on the Power Platform, e.g. Dynamics Sales, Dynamics Customer Service etc.

== External Links ==

== Community Resources  ==

* [https://en.wikipedia.org/wiki/Microsoft_Dynamics_CRM Microsoft Dynamics CRM] on Wikipedia

* [https://en.wikipedia.org/wiki/Microsoft_Dynamics_CRM Microsoft Dynamics CRM] on Wikipesja

== References ==   

== References ==   

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