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− | Microsoft Dynamics CRM was software from Microsoft. It has evolved into a number of Model-Driven apps built on the Power Platform run as a cloud service. An On-Premises version still exists and is referred to as Microsoft Dynamics 365 Customer Engagement. | + | Microsoft Dynamics CRM is software from Microsoft supporting Customer Relationship Management processes out-of-the-box. Existing version for On-Premises is called Microsoft Dynamics 365 for Customer Engagement and the online version has evolved into a number of apps built on the Power Platform. |
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| + | Already in the early versions Microsoft Dynamics CRM could be extended to support any relationship and [[xRM]] became a concept among the people implementing solutions build on this platform. Over the years there have been several versions of this software. It started as On-Premise software, in January 17, 2011 an online version was introduced <ref>[https://www.zdnet.com/article/microsoft-makes-crm-online-2011-available-worldwide/ Article by Mary Jo Foley describing that Microsoft is launching Microsoft Dynamics online on January 17, 2011]</ref> and the On-Premise version and online version continued to evolve separately. |
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| + | Also see [[Microsoft Dynamics 365]]. |
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| == History == | | == History == |
− | Microsoft bought xxx (TBD) in 19xx. | + | Microsoft made an acquisition in 2001, iCommunicate, a CRM company with 10 employees. In 2003 Microsoft CRM 1.0 was released. |
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| + | === Versions === |
| + | * Microsoft 1.0, the official product name was Microsoft Business Solutions Customer Relationship Management 1.0 <ref>[https://cloudblogs.microsoft.com/dynamics365/no-audience/2006/08/28/crm-code-names-a-brief-history/ CRM Code Names – A Brief History]</ref> released in January 2003 |
| + | * Microsoft 1.2, codename Danube Phase I, released in December 2003 |
| + | * Microsoft Dynamics CRM 3.0, codename Danube Phase II <ref>[https://cloudblogs.microsoft.com/dynamics365/no-audience/2006/08/28/crm-code-names-a-brief-history/ CRM Code Names – A Brief History]</ref>, released in December 2005 |
| + | * Microsoft Dynamics CRM 4.0, (a.k.a Titan with earlier codename Kilimanjaro and candidate codenames Hamilton and Madison), released in December 2007 |
| + | * Microsoft Dynamics CRM 2011, codename CRM 5, released in Beta in December 2010, Release Candidate in December 2010 and finally released in February 2011 |
| + | * Microsoft Dynamics CRM 2013, released in Closed Beta in July 2013, Online went live in October 2013, On-Premises released in November 2013 |
| + | * Microsoft Dynamics CRM 2015, released in September 2014 |
| + | * Microsoft Dynamics CRM 2016, officially released in November 2015. Versions 8.0, 8.1, 8.2. With 8.2 the name changed into Dynamics 365 |
| + | * Microsoft Dynamics 365 Customer Engagement - the On-Premise version which still exists |
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| + | The online version has evolved into a number of apps built on the Power Platform, e.g. Dynamics Sales, Dynamics Customer Service etc. |
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| + | == Community Resources == |
| + | * [https://jukkaniiranen.com/2013/09/history-of-microsoft-crm/ History of Microsoft’s CRM software] by Jukka Niiranen |
| + | * [https://itaintboring.com/downloads/training/MigrationtotheCloud.pdf Migration to the cloud] by Alex Shlega |
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| + | == Other Resources == |
| + | * [https://en.wikipedia.org/wiki/Microsoft_Dynamics_CRM Microsoft Dynamics CRM] on Wikipesja |
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− | == Versions == | + | == References == |
− | (To be verified and reference to be added to this page.
| + | <references /> |
− | 1.0
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− | 1.1
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− | 3.0
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− | 4
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− | 2011
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− | 2013
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− | 2015
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− | 2016
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− | Microsoft Dynamics 365 Customer Engagement
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