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− | Microsoft Dynamics 365 is a product family from Microsoft. It consists of software which supports Customer Relationship Management processes (former [[Microsoft Dynamics CRM]]) as well as other processes. The former CRM functionality can now be found in a number of [[model-driven apps]], sometimes still referred to as "Customer Engagement apps". | + | Microsoft Dynamics 365 is a product family from Microsoft. It consists of software which supports Customer Relationship Management processes (former [[Microsoft Dynamics CRM]]) as well as other processes. The former CRM functionality can now be found in a number of [[model-driven apps]], sometimes still referred to as "Customer Engagement (CE) apps". |
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| == Customer Engagement apps == | | == Customer Engagement apps == |
| + | According to [https://docs.microsoft.com/en-us/dynamics365/admin/admin-guide this page] in Microsoft Docs Microsoft is not calling the former CRM functionality CE apps anymore. Anyway, below here are the apps which were referred to as CE apps. |
| * [[Dynamics 365 Sales]] | | * [[Dynamics 365 Sales]] |
| * [[Dynamics 365 Customer Service]] | | * [[Dynamics 365 Customer Service]] |
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| * [[Dynamics 365 Field Service]] | | * [[Dynamics 365 Field Service]] |
| * [[Dynamics 365 Project Service Automation]] | | * [[Dynamics 365 Project Service Automation]] |
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| + | == Other Dynamics apps == |
| + | * [[Dynamics 365 Customer Voice]] |
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| == Microsoft Resources == | | == Microsoft Resources == |
| * [https://docs.microsoft.com/dynamics365/ Dynamics 365 in MS Docs] | | * [https://docs.microsoft.com/dynamics365/ Dynamics 365 in MS Docs] |
− | * [https://docs.microsoft.com/en-us/dynamics365/admin/admin-guide About the "CE-apps"]
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