Difference between revisions of "XRM"
Revision as of 20:50, 21 January 2021
This page is only for historical facts and for all former Microsoft Dynamics CRM fans.
Once upon a time there was software from Microsoft called Microsoft Dynamics CRM. Even though the name of the software included CRM, which is an acronym for Customer Relationship Management, this software could easily be used for modelling any relationship. By creating new entities and relationships in between new entity models could be set up by using configuration only.
Why the X?
Some say that the X in XRM/xRM stands for "any" as in any relationship management. Some say it stands for extended relationship management.
Does it still consist?
XRM still consists as a concept. Microsoft Dynamics CRM transformed into Microsoft Dynamics 365 Customer Engagement and then into the Power Platform as model-driven apps built on the Power Platform and its data stored in Microsoft Dataverse.
The acronym can also be seen today in the powerful XrmToolBox.