Microsoft Dynamics CRM

Microsoft Dynamics CRM was software from Microsoft supporting Customer Relationship Management processes out-of-the-box. It could be extended to support any relationship and xRM became a concept among the people implementing solutions build on this platform. Over the years there have been several versions of this software. It started as On-Premise software, an online version was introduced and the On-Premise version and online version continued to evolve separately. Today the On-Premise version is called Microsoft Dynamics 365 Customer Engagement (CE) and the online version has evolved into a number of Model-Driven apps built on the Power Platform run as a cloud service. An On-Premises version still exists and is referred to as Microsoft Dynamics 365 Customer Engagement.

History

Microsoft bought xxx (TBD) in 19xx.

Versions

(To be verified and reference to be added to this page. 1.0 1.2 3.0 4.0 2011 2013 2015 2016 Microsoft Dynamics 365 Customer Engagement

External Links

Microsoft Dynamics CRM on Wikipedia - https://en.wikipedia.org/wiki/Microsoft_Dynamics_CRM

E-book by MVP Alex Shlega, Migration to the cloud - https://itaintboring.com/downloads/training/MigrationtotheCloud.pdf