Difference between revisions of "Microsoft Dynamics 365"
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| − | Microsoft Dynamics 365 is a product family from Microsoft. It consists of software which supports Customer Relationship Management processes (former [[Microsoft Dynamics CRM]]) as well as other processes. The former CRM functionality can now be found in a number of [[model-driven apps]], sometimes still referred to as "Customer Engagement apps". | + | Microsoft Dynamics 365 is a product family from Microsoft. It consists of software which supports Customer Relationship Management processes (former [[Microsoft Dynamics CRM]]) as well as other processes. The former CRM functionality can now be found in a number of [[model-driven apps]], sometimes still referred to as "Customer Engagement (CE) apps". |
== Customer Engagement apps == | == Customer Engagement apps == | ||
| + | According to [https://docs.microsoft.com/en-us/dynamics365/admin/admin-guide this page] in Microsoft Docs Microsoft is not calling the former CRM functionality CE apps anymore. Anyway, below here are the apps which were referred to as CE apps. | ||
* [[Dynamics 365 Sales]] | * [[Dynamics 365 Sales]] | ||
* [[Dynamics 365 Customer Service]] | * [[Dynamics 365 Customer Service]] | ||
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* [[Dynamics 365 Field Service]] | * [[Dynamics 365 Field Service]] | ||
* [[Dynamics 365 Project Service Automation]] | * [[Dynamics 365 Project Service Automation]] | ||
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| + | == Other Dynamics apps == | ||
| + | * [[Dynamics 365 Customer Voice]] | ||
== Microsoft Resources == | == Microsoft Resources == | ||
* [https://docs.microsoft.com/dynamics365/ Dynamics 365 in MS Docs] | * [https://docs.microsoft.com/dynamics365/ Dynamics 365 in MS Docs] | ||
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Revision as of 13:53, 7 February 2021
Microsoft Dynamics 365 is a product family from Microsoft. It consists of software which supports Customer Relationship Management processes (former Microsoft Dynamics CRM) as well as other processes. The former CRM functionality can now be found in a number of model-driven apps, sometimes still referred to as "Customer Engagement (CE) apps".
Customer Engagement apps
According to this page in Microsoft Docs Microsoft is not calling the former CRM functionality CE apps anymore. Anyway, below here are the apps which were referred to as CE apps.
- Dynamics 365 Sales
- Dynamics 365 Customer Service
- Dynamics 365 Marketing
- Dynamics 365 Field Service
- Dynamics 365 Project Service Automation