Microsoft Dynamics 365

Dynamics 365

Use Cases	A suit of Business Applications from Microsoft
Public preview
General availability
Official blog	Dynamics 365 Blog
YouTube channel	Microsoft Dynamics 365
Twitter	@MSFTDynamics365
MS Docs	Dynamics 365 Startpage
MS Learn	Dynamics 365 in MS Learn
Forum	Dynamics 365 Community
Ideas	Dynamics 365 ideas

Microsoft Dynamics 365 is a product family from Microsoft. It consists of software which supports Customer Relationship Management processes (former Microsoft Dynamics CRM) as well as other processes. The former CRM functionality can now be found in a number of model-driven apps, sometimes still referred to as "Customer Engagement (CE) apps".

Customer Engagement apps

According to this page in Microsoft Docs Microsoft is not calling the former CRM functionality CE apps anymore. Anyway, below are the apps which were referred to as CE apps.

• Dynamics 365 Sales
• Dynamics 365 Customer Service
• Dynamics 365 Marketing
• Dynamics 365 Field Service
• Dynamics 365 Project Service Automation

Other Dynamics apps

• Dynamics 365 Customer Voice
• Dynamics 365 Human Resources

Microsoft Resources

• Dynamics 365 in MS Docs

Community Resources

• MICROSOFT DYNAMICS Ecosystem Map February 2022 by Andries Klumpenaar
• Download one slide version of MICROSOFT DYNAMICS Ecosystem Map February 2022 by Andries Klumpenaar