Difference between revisions of "Microsoft Dynamics CRM"

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Microsoft made an acquisition in 2001, iCommunicate, a CRM company with 10 employees. In 2003 Microsoft CRM 1.0 was released.  
 
Microsoft made an acquisition in 2001, iCommunicate, a CRM company with 10 employees. In 2003 Microsoft CRM 1.0 was released.  
  
== Versions ==
+
=== Versions ===
 
* Microsoft 1.0, the official product name was Microsoft Business Solutions Customer Relationship Management 1.0 <ref>[https://cloudblogs.microsoft.com/dynamics365/no-audience/2006/08/28/crm-code-names-a-brief-history/ CRM Code Names – A Brief History]</ref> released in January 2003
 
* Microsoft 1.0, the official product name was Microsoft Business Solutions Customer Relationship Management 1.0 <ref>[https://cloudblogs.microsoft.com/dynamics365/no-audience/2006/08/28/crm-code-names-a-brief-history/ CRM Code Names – A Brief History]</ref> released in January 2003
 
* Microsoft 1.2, codename Danube Phase I, released in December 2003  
 
* Microsoft 1.2, codename Danube Phase I, released in December 2003  
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The online version has evolved into a number of apps built on the Power Platform, e.g. Dynamics Sales, Dynamics Customer Service etc.
 
The online version has evolved into a number of apps built on the Power Platform, e.g. Dynamics Sales, Dynamics Customer Service etc.
  
== External Links ==
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== Community Resources  ==
 +
* [https://jukkaniiranen.com/2013/09/history-of-microsoft-crm/ History of Microsoft’s CRM software] by Jukka Niiranen
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* [https://itaintboring.com/downloads/training/MigrationtotheCloud.pdf Migration to the cloud] by Alex Shlega
  
* [https://en.wikipedia.org/wiki/Microsoft_Dynamics_CRM Microsoft Dynamics CRM] on Wikipedia
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== Other Resources ==
* [https://itaintboring.com/downloads/training/MigrationtotheCloud.pdf Migration to the cloud] by Alex Shlega
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* [https://en.wikipedia.org/wiki/Microsoft_Dynamics_CRM Microsoft Dynamics CRM] on Wikipesja
  
 
== References ==   
 
== References ==   
 
<references />
 
<references />

Revision as of 09:52, 17 January 2021

Microsoft Dynamics CRM is software from Microsoft supporting Customer Relationship Management processes out-of-the-box. Existing version for On-Premises is called Microsoft Dynamics 365 for Customer Engagement and the online version has evolved into a number of apps built on the Power Platform.

Already in the early versions Microsoft Dynamics CRM could be extended to support any relationship and xRM became a concept among the people implementing solutions build on this platform. Over the years there have been several versions of this software. It started as On-Premise software, in January 17, 2011 an online version was introduced [1] and the On-Premise version and online version continued to evolve separately.

History

Microsoft made an acquisition in 2001, iCommunicate, a CRM company with 10 employees. In 2003 Microsoft CRM 1.0 was released.

Versions

  • Microsoft 1.0, the official product name was Microsoft Business Solutions Customer Relationship Management 1.0 [2] released in January 2003
  • Microsoft 1.2, codename Danube Phase I, released in December 2003
  • Microsoft Dynamics CRM 3.0, codename Danube Phase II [3], released in December 2005
  • Microsoft Dynamics CRM 4.0, (a.k.a Titan with earlier codename Kilimanjaro and candidate codenames Hamilton and Madison), released in December 2007
  • Microsoft Dynamics CRM 2011, codename CRM 5, released in Beta in December 2010, Release Candidate in December 2010 and finally released in February 2011
  • Microsoft Dynamics CRM 2013, released in Closed Beta in July 2013, Online went live in October 2013, On-Premises released in November 2013
  • Microsoft Dynamics CRM 2015, released in September 2014
  • Microsoft Dynamics CRM 2016, officially released in November 2015. Versions 8.0, 8.1, 8.2. With 8.2 the name changed into Dynamics 365
  • Microsoft Dynamics 365 Customer Engagement - the On-Premise version which still exists

The online version has evolved into a number of apps built on the Power Platform, e.g. Dynamics Sales, Dynamics Customer Service etc.

Community Resources

Other Resources

References