Microsoft Dynamics 365
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Dynamics 365
| Use Cases | A suit of Business Applications from Microsoft |
|---|---|
| Public preview | |
| General availability | |
| Official blog | Dynamics 365 Blog |
| YouTube channel | Microsoft Dynamics 365 |
| @MSFTDynamics365 | |
| MS Docs | Dynamics 365 Startpage |
| MS Learn | Dynamics 365 in MS Learn |
| Forum | Dynamics 365 Community |
| Ideas | Dynamics 365 ideas |
Microsoft Dynamics 365 is a product family from Microsoft. It consists of software which supports Customer Relationship Management processes (former Microsoft Dynamics CRM) as well as other processes. The former CRM functionality can now be found in a number of model-driven apps, sometimes still referred to as "Customer Engagement (CE) apps".
Customer Engagement apps
According to this page in Microsoft Docs Microsoft is not calling the former CRM functionality CE apps anymore. Anyway, below are the apps which were referred to as CE apps.
- Dynamics 365 Sales
- Dynamics 365 Customer Service
- Dynamics 365 Marketing
- Dynamics 365 Field Service
- Dynamics 365 Project Service Automation
Other Dynamics apps
Microsoft Resources
Community Resources
- MICROSOFT DYNAMICS Ecosystem Map February 2022 by Andries Klumpenaar
- Download one slide version of MICROSOFT DYNAMICS Ecosystem Map February 2022 by Andries Klumpenaar