Changes

Microsoft Dynamics CRM is software from Microsoft supporting Customer Relationship Management processes out-of-the-box. Existing version for On-Premises is called Microsoft Dynamics 365 for Customer Engagement and the online version has evolved into a number of apps built on the Power Platform.  

Microsoft Dynamics CRM is software from Microsoft supporting Customer Relationship Management processes out-of-the-box. Existing version for On-Premises is called Microsoft Dynamics 365 for Customer Engagement and the online version has evolved into a number of apps built on the Power Platform.  

Already in the early versions Microsoft Dynamics CRM could be extended to support any relationship and [[xRM]] became a concept among the people implementing solutions build on this platform. Over the years there have been several versions of this software. It started as On-Premise software, in January 17, 2011 an online version was introduced <ref>[https://www.zdnet.com/article/microsoft-makes-crm-online-2011-available-worldwide/ Article by Mary Jo Foley describing that Microsoft is launching Microsoft Dynamics online on January 17, 2011</ref> and the On-Premise version and online version continued to evolve separately.  

Already in the early versions Microsoft Dynamics CRM could be extended to support any relationship and [[xRM]] became a concept among the people implementing solutions build on this platform. Over the years there have been several versions of this software. It started as On-Premise software, in January 17, 2011 an online version was introduced <ref>[https://www.zdnet.com/article/microsoft-makes-crm-online-2011-available-worldwide/ Article by Mary Jo Foley describing that Microsoft is launching Microsoft Dynamics online on January 17, 2011]</ref> and the On-Premise version and online version continued to evolve separately.  

== History ==

== History ==