Difference between revisions of "Microsoft Dynamics CRM"
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Microsoft Dynamics CRM is software from Microsoft supporting Customer Relationship Management processes out-of-the-box. Existing version for On-Premises is called Microsoft Dynamics 365 for Customer Engagement and the online version has evolved into a number of apps built on the Power Platform. | Microsoft Dynamics CRM is software from Microsoft supporting Customer Relationship Management processes out-of-the-box. Existing version for On-Premises is called Microsoft Dynamics 365 for Customer Engagement and the online version has evolved into a number of apps built on the Power Platform. | ||
| − | Already in the early versions Microsoft Dynamics CRM could be extended to support any relationship and [[xRM]] became a concept among the people implementing solutions build on this platform. Over the years there have been several versions of this software. It started as On-Premise software, an online version was introduced and the On-Premise version and online version continued to evolve separately. | + | Already in the early versions Microsoft Dynamics CRM could be extended to support any relationship and [[xRM]] became a concept among the people implementing solutions build on this platform. Over the years there have been several versions of this software. It started as On-Premise software, in January 17, 2011 an online version was introduced <ref>[https://www.zdnet.com/article/microsoft-makes-crm-online-2011-available-worldwide/ Article by Mary Jo Foley describing that Microsoft is launching Microsoft Dynamics online on January 17, 2011]</ref> and the On-Premise version and online version continued to evolve separately. |
| + | |||
| + | Also see [[Microsoft Dynamics 365]]. | ||
== History == | == History == | ||
Microsoft made an acquisition in 2001, iCommunicate, a CRM company with 10 employees. In 2003 Microsoft CRM 1.0 was released. | Microsoft made an acquisition in 2001, iCommunicate, a CRM company with 10 employees. In 2003 Microsoft CRM 1.0 was released. | ||
| − | == Versions == | + | === Versions === |
| − | Microsoft 1.0, released in January 2003 | + | * Microsoft 1.0, the official product name was Microsoft Business Solutions Customer Relationship Management 1.0 <ref>[https://cloudblogs.microsoft.com/dynamics365/no-audience/2006/08/28/crm-code-names-a-brief-history/ CRM Code Names – A Brief History]</ref> released in January 2003 |
| − | + | * Microsoft 1.2, codename Danube Phase I, released in December 2003 | |
| − | Microsoft 1.2, released in December 2003 | + | * Microsoft Dynamics CRM 3.0, codename Danube Phase II <ref>[https://cloudblogs.microsoft.com/dynamics365/no-audience/2006/08/28/crm-code-names-a-brief-history/ CRM Code Names – A Brief History]</ref>, released in December 2005 |
| − | + | * Microsoft Dynamics CRM 4.0, (a.k.a Titan with earlier codename Kilimanjaro and candidate codenames Hamilton and Madison), released in December 2007 | |
| − | Microsoft Dynamics CRM 3.0, released in December 2005 | + | * Microsoft Dynamics CRM 2011, codename CRM 5, released in Beta in December 2010, Release Candidate in December 2010 and finally released in February 2011 |
| − | + | * Microsoft Dynamics CRM 2013, released in Closed Beta in July 2013, Online went live in October 2013, On-Premises released in November 2013 | |
| − | Microsoft Dynamics CRM 4.0 (a.k.a | + | * Microsoft Dynamics CRM 2015, released in September 2014 |
| − | + | * Microsoft Dynamics CRM 2016, officially released in November 2015. Versions 8.0, 8.1, 8.2. With 8.2 the name changed into Dynamics 365 | |
| − | Microsoft Dynamics CRM 2011, released in Beta in December 2010, Release Candidate in December 2010 and finally released in February 2011 | + | * Microsoft Dynamics 365 Customer Engagement - the On-Premise version which still exists |
| − | |||
| − | Microsoft Dynamics CRM 2013, released in Closed Beta in July 2013, Online went live in October 2013, On-Premises released in November 2013 | ||
| − | |||
| − | Microsoft Dynamics CRM 2015, released in September 2014 | ||
| − | |||
| − | Microsoft Dynamics CRM 2016, officially released in November 2015. Versions 8.0, 8.1, 8.2. With 8.2 the name changed into Dynamics 365 | ||
| − | |||
| − | Microsoft Dynamics 365 Customer Engagement - the On-Premise version which still exists | ||
The online version has evolved into a number of apps built on the Power Platform, e.g. Dynamics Sales, Dynamics Customer Service etc. | The online version has evolved into a number of apps built on the Power Platform, e.g. Dynamics Sales, Dynamics Customer Service etc. | ||
| − | == | + | == Community Resources == |
| + | * [https://jukkaniiranen.com/2013/09/history-of-microsoft-crm/ History of Microsoft’s CRM software] by Jukka Niiranen | ||
| + | * [https://itaintboring.com/downloads/training/MigrationtotheCloud.pdf Migration to the cloud] by Alex Shlega | ||
| + | == Other Resources == | ||
* [https://en.wikipedia.org/wiki/Microsoft_Dynamics_CRM Microsoft Dynamics CRM] on Wikipedia | * [https://en.wikipedia.org/wiki/Microsoft_Dynamics_CRM Microsoft Dynamics CRM] on Wikipedia | ||
| − | + | ||
| + | == References == | ||
| + | <references /> | ||
Latest revision as of 08:42, 5 November 2024
Microsoft Dynamics CRM is software from Microsoft supporting Customer Relationship Management processes out-of-the-box. Existing version for On-Premises is called Microsoft Dynamics 365 for Customer Engagement and the online version has evolved into a number of apps built on the Power Platform.
Already in the early versions Microsoft Dynamics CRM could be extended to support any relationship and xRM became a concept among the people implementing solutions build on this platform. Over the years there have been several versions of this software. It started as On-Premise software, in January 17, 2011 an online version was introduced [1] and the On-Premise version and online version continued to evolve separately.
Also see Microsoft Dynamics 365.
History
Microsoft made an acquisition in 2001, iCommunicate, a CRM company with 10 employees. In 2003 Microsoft CRM 1.0 was released.
Versions
- Microsoft 1.0, the official product name was Microsoft Business Solutions Customer Relationship Management 1.0 [2] released in January 2003
- Microsoft 1.2, codename Danube Phase I, released in December 2003
- Microsoft Dynamics CRM 3.0, codename Danube Phase II [3], released in December 2005
- Microsoft Dynamics CRM 4.0, (a.k.a Titan with earlier codename Kilimanjaro and candidate codenames Hamilton and Madison), released in December 2007
- Microsoft Dynamics CRM 2011, codename CRM 5, released in Beta in December 2010, Release Candidate in December 2010 and finally released in February 2011
- Microsoft Dynamics CRM 2013, released in Closed Beta in July 2013, Online went live in October 2013, On-Premises released in November 2013
- Microsoft Dynamics CRM 2015, released in September 2014
- Microsoft Dynamics CRM 2016, officially released in November 2015. Versions 8.0, 8.1, 8.2. With 8.2 the name changed into Dynamics 365
- Microsoft Dynamics 365 Customer Engagement - the On-Premise version which still exists
The online version has evolved into a number of apps built on the Power Platform, e.g. Dynamics Sales, Dynamics Customer Service etc.
Community Resources
- History of Microsoft’s CRM software by Jukka Niiranen
- Migration to the cloud by Alex Shlega
Other Resources
- Microsoft Dynamics CRM on Wikipedia