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Microsoft Dynamics 365 is a product family from Microsoft. It consists of software which supports Customer Relationship Management processes (former [[Microsoft Dynamics CRM]]) as well as other processes. The former CRM functionality can now be found in a number of [[model-driven apps]], sometimes still referred to as "Customer Engagement apps".
Microsoft Dynamics 365 is a product family from Microsoft. It consists of software which supports Customer Relationship Management processes (former [[Microsoft Dynamics CRM]]) as well as other processes. The former CRM functionality can now be found in a number of [[model-driven apps]], sometimes still referred to as "Customer Engagement (CE) apps".
== Customer Engagement apps ==
== Customer Engagement apps ==
According to [https://docs.microsoft.com/en-us/dynamics365/admin/admin-guide this page] in Microsoft Docs Microsoft is not calling the former CRM functionality CE apps anymore. Anyway, below here are the apps which were referred to as CE apps.
* [[Dynamics 365 Sales]]
* [[Dynamics 365 Sales]]
* [[Dynamics 365 Customer Service]]
* [[Dynamics 365 Customer Service]]
* [[Dynamics 365 Field Service]]
* [[Dynamics 365 Field Service]]
* [[Dynamics 365 Project Service Automation]]
* [[Dynamics 365 Project Service Automation]]
== Other Dynamics apps ==
* [[Dynamics 365 Customer Voice]]
== Microsoft Resources ==
== Microsoft Resources ==
* [https://docs.microsoft.com/dynamics365/ Dynamics 365 in MS Docs]
* [https://docs.microsoft.com/dynamics365/ Dynamics 365 in MS Docs]